Altruiss is built around three key principles:

• Data integrity — clinical records must remain accurate and unchanged
• Controlled access — only authorised users can view or share data
• Secure handling — all data is stored and transmitted using industry-standard protections

We use industry-standard security measures to protect your information, including:

• Encryption (TLS/HTTPS) for all data in transit
• Secure storage for all data at rest
• Access controls to restrict data to authorised users only
• Authentication systems to protect user accounts
• Ongoing monitoring and improvements to our security practices

Your data is stored using secure cloud infrastructure, and we work with trusted service providers that meet modern security standards.

Protecting the integrity of veterinary records is a critical part of Altruiss.

All clinical documents:

• Are stored exactly as received
• Are read-only and cannot be edited or altered
• Remain clearly attributed to the source clinic where applicable
• Are not rewritten, summarised, or modified at the document level

This ensures that clinical records remain accurate and preserves their medico-legal integrity.

Altruiss separates how information is presented:

• Treatment History provides a simplified, structured view to help owners understand their pet's care
• Clinical Documents remain unchanged and are stored separately as the original source of truth

This approach reduces misinterpretation while maintaining full transparency.

Protecting the integrity of veterinary records is a core principle of Altruiss.

All clinical documents stored within the platform are preserved exactly as they are received. We do not alter, edit, rewrite, or modify veterinary records in any way.

Read-Only Records

Clinical records are:

• Stored in their original form
• Read-only and cannot be edited or changed
• Clearly identifiable as originating from a veterinary clinic where applicable

This ensures that the information remains accurate, trustworthy, and suitable for clinical use.

Separation of Information

Altruiss maintains a clear separation between:

• Clinical Documents (original veterinary records)
• Owner-provided information (notes or additional details added by users)
• Structured views (such as Treatment History)

This separation ensures that original records are never confused with simplified or user-generated content.

No Modification of Clinical Data

Altruiss does not:

• Modify clinical records
• Interpret or rewrite veterinary notes
• Change the content of documents provided by clinics

Any simplified or structured information shown within the App is presented separately and does not replace the original clinical documents.

Purpose

This approach is designed to:

• Preserve the medico-legal integrity of veterinary records
• Reduce the risk of misinterpretation
• Maintain trust with veterinary clinics
• Ensure transparency for pet owners

By keeping clinical records protected and unchanged, Altruiss supports both clinical accuracy and responsible data handling.

Altruiss is designed to protect the integrity of veterinary records by ensuring they remain unchanged at all times.

We do not edit, alter, rewrite, or modify any clinical documents provided by veterinary clinics or uploaded by users.

All records are:

• Stored exactly as received
• Preserved in their original format
• Maintained as a true and accurate copy of the source document

Altruiss does not:

• Add to or remove information from clinical records
• Reinterpret or rephrase veterinary notes
• Convert clinical documents into new versions of the original record

Any structured or simplified views within the App (such as Treatment History) are generated separately and do not replace or alter the original clinical documents.

This approach ensures that veterinary records remain reliable, transparent, and suitable for clinical use, while maintaining trust with veterinary professionals and protecting the accuracy of patient information.

Pet owners control how their pet's information is shared.

Altruiss allows users to:

• Request records from clinics
• Store records securely
• Share records when needed

Records are only shared when the owner chooses to do so.

Altruiss is designed to support — not disrupt — veterinary clinics.

We do not:

• Access clinic systems or databases
• Integrate with PMS systems without consent
• Extract or scrape clinic data

Clinics remain in full control of:

• What records they provide
• When they provide them
• How they choose to participate

Our goal is to reduce administrative burden, improve continuity of care, and support better communication between clinics and owners.

Altruiss may include AI-powered features to help users better understand their pet's history.

These features:

• Are informational only
• Do not provide medical advice
• Do not replace veterinary care

AI tools may reference stored data to help explain information, but they do not modify or alter the original clinical records.

We work with trusted third-party providers to support the operation of Altruiss, including services for:

• Cloud storage
• Payments
• Messaging
• AI functionality

These providers are selected based on their security standards and are required to handle data in accordance with applicable privacy and data protection laws.

You play an important role in protecting your data.

We recommend that you:

• Use a strong password
• Keep your login details secure
• Only share records with trusted recipients

Once records are shared outside of Altruiss, we cannot control how they are stored or used by third parties.

While we take reasonable steps to protect your data, no system can guarantee absolute security.

We continuously review and improve our systems to maintain a high standard of data protection.

If you have any questions about security or data protection, please contact us:

Altruiss

Email: hello@altruiss.com

Website: altruiss.com

We welcome feedback from both pet owners and veterinary professionals to ensure Altruiss continues to meet the needs of real-world practice.